TCS and Serco Global Services took the second and third positions as the major BPM exporters after Genpact in the $27 billion industry, NASSCOM said in a statement.
Wipro BPO, Infosys BPO, WNS Global Services, Firstsource Solutions, Aegis, Hinduja Global Solutions and EXL are the other top BPM exporters.
The industry grew by 12 percent in the last five years to attain a value of $27 billion. As much as 40 percent of its employees are women, the statement added.