While inaugurating the Help Centre in New Delhi, Sinha said, the move comes in the wake of Prime Minister Shri Narendra Modi’s PRAGATI (Pro-Active Governance And Timely Implementation) review meetings, to actively address the grievances of the common man by setting up and strengthening Public Redressal Grievances Mechanism.
The Help Centre has been launched in three languages -Hindi, English and Malayalam and gradually all regional languages will be included which are mentioned in the Eighth Schedule of the Indian Constitution.
The Minister said, the Help Centre will be functioning from 8 A.M to 8 P.M on all working days except holidays. He stressed that except in the case of policy decisions, all complaints related to postal services will be addressed within 24 Hours.