Shri Ashok Gajapathi Raju said that his Ministry was committed not only to the growth of the Airline industry but also to ensure that flying for most Indians becomes a pleasant experience and in case of cancellation of tickets all statutory taxes fee shall be refunded to the passengers.
The Ministry has proposed that an amount equal to 200% of booked one way basic fair plus airline fuel charge subject to maximum of INR 10,000/- would be paid to passengers in case of “denied Boarding, flight cancellation and flight delays” within 24 hours of the booked scheduled departure.
Airlines, airport operators, security personnel, customs and immigration shall conduct training programme, as per training module provided by Ministry of Social Justice & Empowerment, for all their personnel engaged in passenger services for sensitization and developing awareness for assisting persons with disability or reduced mobility.
The Ministry has proposed that the Airline should restrict additional baggage charge Rs.100 per kg for baggage between 15 to 20 kg and Ministry will strive to take Indian Airline Industry to the third position from its present ninth position.
The proposal will be put up on the Ministry’s website for 15 days during which Stakeholders are free to give their suggestions and comments. After this the Ministry will finalize the proposed amendments and implement them very soon.