Prabhu announces 139 Helpline for Cancellation of Tickets

Railway Minister Suresh Prabhu proposed a new process for Cancellation of PRS tickets through the 139 helpline post verification using ‘One Time Password’ sent on registered phone number. Bar coded tickets, scanners and access control to be introduced on a pilot basis on major stations to tackle the menace of ticketless travel and ensure hassle free travel for passengers.

The ‘Vikalp’ (Alternative Train Accommodation System) scheme introduced in October 2015 will be expanded to provide choice of accommodation in specific trains to wait-listed passengers.

In pursuance of ‘Operation Five Minutes’ which was announced last year, Rail Minister introduced 1,780 Automatic Ticket Vending Machines, Mobile apps and GoIndia smartcard. GoIndia smartcard will enable cashless purchase of UTS and PRS tickets. Mobile apps introduced for purchasing of unreserved and platform tickets. Capacity of e-ticketing system has been enhanced from 2,000 tickets per minute to 7,200 tickets per minute and will support 1,20,000 concurrent users as against only 40,000 earlier.