Customer Service

Hyderabad, Nov 26: Tanla Solutions has announced that its A2P (application to person) messaging hub, Fastrack, processed over 5 billion messages in the month of October. It also set a record of processing more than 200 million messages…

New Delhi, Oct 19: Indians are far ahead of their Asian counterparts in the use of social media to get customer service response from companies, a survey released this week has said. According to an American Express Customer Service…